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Sales & Refund Policy

Effective Date: March 2025 — ZedSkills Learning Platform

At ZedSkills, we want every learner to feel confident when making a purchase. This policy explains exactly how our sales process works, what qualifies for a refund, and how to request one. We aim to be fair, transparent, and straightforward.

📋 Table of Contents
  1. Purchasing a Course
  2. Refund Eligibility
  3. Non-Refundable Situations
  4. How to Request a Refund
  5. Refund Processing Time
  6. Payment Issues
  7. Contact Support

1. Purchasing a Course

All course purchases on ZedSkills are made through our secure checkout. We support mobile money payments via Lenco and other integrated gateways. Prices are displayed in Zambian Kwacha (ZMW). Once a payment is confirmed:

2. Refund Eligibility

✅ You may be eligible for a refund if:
  • You request a refund within 7 days of purchase
  • You have completed less than 20% of the course content
  • The course content is materially different from what was described
  • You experienced a technical failure that prevented access to course content (verified by our team)
  • A duplicate payment was made in error

3. Non-Refundable Situations

❌ Refunds will not be issued if:
  • More than 7 days have passed since the purchase date
  • You have completed more than 20% of the course
  • You have downloaded or exported course materials
  • The request is for a promotional or discounted purchase
  • The course was purchased as part of a bundle and partially consumed
  • Your account has been terminated for violations of our Terms of Use

4. How to Request a Refund

Follow these simple steps to apply for a refund:

1
Email Our Support Team

Send an email to support@zeskills.com with the subject line "Refund Request".

2
Include Your Details

Provide your full name, registered email address, the course name, the date of purchase, and your reason for requesting a refund.

3
Our Team Reviews Your Request

We will assess your request against this policy within 2 business days and contact you with a decision.

4
Refund Issued

If approved, your refund will be returned to your original payment method within 3–7 business days, depending on your mobile money network.

5. Refund Processing Time

Once approved, refunds are processed as follows:

You will receive a confirmation email once your refund has been processed.

6. Payment Issues

If your payment was deducted but your course was not activated, please do not panic. This can occasionally happen due to mobile network delays or processing timeouts. Contact us at support@zeskills.com with your transaction ID and we will manually verify and activate your course within 24 hours.

7. Contact Support

Our support team is here to help. Reach us at: