Privacy Policy

Welcome to ZedSkills ("we", "us", or "our"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you use our online learning platform at zeskills.com.

Please take a moment to read this policy carefully. By using ZedSkills, you agree to the collection and use of information as described here.

1. Information We Collect

We collect information you willingly provide when you:

• Register for an account (name, email address, password)
• Purchase a course (billing name, mobile money number)
• Complete your profile (profile photo, bio, professional info)
• Communicate with us via email or support forms

We also automatically collect some technical data such as your IP address, browser type, device type, pages visited, and time spent on the platform to help us improve your experience.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your ZedSkills account
• Process payments and send receipts
• Deliver course content and track your learning progress
• Send important account notifications and updates
• Respond to your questions and support requests
• Improve the platform through analytics and user feedback
• Send promotional content (only with your consent)

3. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties where strictly necessary, including:

• Payment processors (e.g., Lenco) – to complete mobile money transactions securely
• Hosting providers – to operate the platform infrastructure
• Email service providers – to send transactional and notification emails

All third parties are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

4. Cookies & Tracking

ZedSkills uses cookies — small files stored on your device — to keep you logged in, remember your preferences, and analyze platform usage. You can control cookie settings in your browser. Disabling cookies may affect the functionality of certain features.

5. Data Security

We implement industry-standard security measures to protect your personal data including HTTPS encryption, hashed password storage, and regular security audits. However, no online platform can guarantee 100% security. We encourage you to use a strong, unique password and to keep it confidential.

6. Your Privacy Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@zeskills.com.

7. Children's Privacy

ZedSkills is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• 📧 Email: support@zeskills.com
• 🌐 Website: zeskills.com
• 📍 Location: Lusaka, Zambia